What will a normal day look like?
Representing our client, you will lead and motivate a team to support the customers service and support needs – taking every opportunity to delight and act with an ownership mentality through to end resolution.
You will lead, coach and develop your team to support the overall business and client objectives. This will be achieved by:
- providing continuous coaching and feedback to enhance each team members capability.
- setting clear expectations and targets for the team
- Creating a positive team environment and culture that reflects TSA’s values
- Facilitating and implementing coaching actions and feedback to keep team members engaged and encouraged
- Analyses and management of all performance to ensure ongoing success
- Management of team members schedule adherence and productivity
- Creating an ongoing team culture that reflects the TSA Way
It is all about world class service through every touchpoint. An eye on time management and agile ways of working is a must – moving to where the customers’ needs are within any given moment.
This role will be 100% on site.
