Under the management of the ERP Platform Owner, concerning the Release manager and IS project managers, build the necessary tasks to support the ongoing project.
- You will manage the general support, administration, and maintenance of the ServiceNow platform and associated applications.
- You will perform daily development, support and maintenance, work with the functional team to develop solutions in ServiceNow CSM, and coordinate development efforts within the admin team.
- You will work with the ServiceNow functional team to build requested items and tasks, using workflows to manage processes from the customer to the fulfillment teams.
- You will develop training plans for end-users and customizing the platform to meet evolving organizational needs.
- You will develop, configure, and improve core and custom applications and work directly with end users to resolve support issues.
- You will also monitor the health, usage, and compliance of ServiceNow and developing system integrations and process automation.
- You must create and configure business rules, UI policies, UI actions, client scripts, and ACLs.
- You must create and configure notifications, UI pages, UI macros, script includes, formatters.
- You will guide the development of ServiceNow modules to help leaders measure project success by capturing data related to Cost, Schedule, Quality, and Effectiveness.
- Lastly, they will coordinate application and platform upgrades, load, manipulate, and maintain data between ServiceNow and other systems, and create ServiceNow reports and dashboards.
