The Business Process Engineer is responsible for leading and supporting value stream and business process-based projects and initiatives across 1FG. He/ she provides expertise and technical assistance for projects involving the end-to-end business process of the different business divisions of 1FG. He/ She provides project leadership and/or support to 1FG (Corporate), Business Units/ Divisions, and Plants/Mills/ Operating Units for initiatives involving business process mapping, analysis, development, training, assessment and improvement. He/ she is also the Food Group’s subject matter expert for documentation, document management and process-based assessments, and serves as one of the Document Controllers of 1FG-level documents.
- Perform business process mapping using globally-recognized standards and frameworks (e.g American Productivity and Quality Center) to determine value streams and business processes that are applicable to the initiative/ project. This includes determination of interfaced processes across value streams.
- Determine the required process documentations at the 1FG (Corporate), Business Unit/ Division, Country, and Mill/ Site/ Operating Unit levels by facilitating discussions with Value Stream Leads and Business Process SMEs.
- Perform process heat mapping to determine currently documented and implemented processes versus required business processes
- Create the business process development plan, detailing the business processes to be documented, the type of document to be created (e.g. policy, guideline, procedure, work instruction), the assigned author/ document writer, and the target completion of documentation.
- Enable Business Process SMEs and Value Stream Leads to determine the minimum content that will be required for Business Unit/ Division, Country, and/ or Mill/ SIte/ Operating Unit-level documents.
- Create and/ or improve business process documents, considering the operations involved, applicable requirements and standards,process interfaces, actual and potential pain points, quality, efficiency, effectiveness of controls (internal controls and process controls), standardization, risks, productivity, customer satisfaction, and intended implementers/ process owners (especially for business processes to be deployed across different countries and the entire 1FG)
- Enable the review, approval, and publishing of the documents he/ she has created.
- Ensure compliance to established documentation and document management processes in the execution of document development activities (whether by him/ her or by other document writers involved).
- Collaborate with and enable SMEs and Value Stream Leads to carry out cascades or trainings regarding the approved business process documents.
- Perform or enable execution of process implementation assessments to determine compliance to established business processes. This covers activities from planning to actual assessment, and communication of assessment results.
- Provide recommendations and support for the improvement of business processes.
- Design, prepare materials for, and deliver trainings on value stream understanding, business processes development,, documentation, document management, and process-based assessments (e.g. PECA). Provide guidance on these as necessary or as requested.
- Design, drive implementation and continually improve 1FG’s Document Management Program.
- Perform document control tasks for 1FG-level and for PH Country-level documents as defined in the Document Management Program, such as checking compliance to template, provision of document code, uploading and maintenance of documents to the designated repository, notifying intended readers (1FG or PH), handling of superseded, obsolete and external documents.
- Provide training and/or provide guidance on Value Stream Processes, Business Process Mapping, Heat Mapping, Business Process Development, Documentation, and Document Management.
- Manage assigned initiatives from planning to monitoring and routine reporting to the Business Process Team and the stakeholders. This includes addressing risks of delay and challenges, and the resolution of issues encountered.
