This role is primarily responsible to provide day-to-day administrative support and coordination related to employee data management in compliance with the service level agreements, processes, policies, and procedures.
Responsibilities & Duties
- Perform intermediate to advanced tasks related to employee data management
- Ensure accuracy of all data processes and entered in HR systems
- Gather information and documentation from relevant stakeholders to assist in investigating and in resolving issues
- Escalate identified issues and concerns to the Team Lead for timely resolution
- Maintain current processes and incorporate documentation updates as required
- May assist with preparing reports as required
Qualifications & Requirements
Minimum Requirements:
- Bachelor’s degree or at least 2 years of relevant work experience
- Intermediate proficiency in MS Office tools
- Basic knowledge and understanding of HR processes and procedures
- Experience working in an outsourcing, shared services, or similar model with compensation-related role or other similar functions is preferred
- Experience using Oracle, Workday, SAP, PeopleSoft, ServiceNow or other similar platforms and tools is preferred
Attributes:
- Ability to be thorough and meticulous in completing assigned tasks and with the ability to propose ways to prevent or eliminate errors, discrepancies & issues. (Attention to Detail)
- Ability to maintain good customer relationship with the ability to initiate ways to improve customer experience (Customer Service)
- Ability to effectively communicate within a varied audience and internal and external customers using different platforms. (Communication)
- Ability to identify and resolve moderate and complex issues by applying best practices and technical expertise and may recommend solutions for unique scenarios. (Problem Solving)
Working Environment and Physical Demands:
- Ability to work in shifting schedule / operating hours and business critical working days
