Turnitin partners with institutions to ensure the integrity of global education and meaningfully improve learning outcomes. Today, Turnitin serves over 15,000 institutions globally and is rapidly expanding to reach its five year vision of becoming the definitive global leader in integrity and assessment. This vision requires the sales team that sells a platform with multiple new solutions and creates deeper relationships with customers. With our global go to market teams consisting of sales professionals who work with customers to ensure their success and grow their footprint, the sales operations team focuses on the success of the sales team today but looks ahead to help the sales team achieve their goals with effective data, tools and processes.
Turnitin is looking for a Sales Operations Analyst to be a partner with the larger commercial Revenue Operations team along with the GTM sales team to help enhance the efficiency and productivity of the sales team, to help facilitate our rapid team expansion and customer growth across the organization.
As a Sales Operations Analyst you will support direct and indirect sales teams across the organization in analyzing system data to establish and implement process alignment and improvements to align sales strategy. The role will be critical in evaluating the general health of the sales process in order to help Turnitin run effectively and efficiently. You will collaborate with the broader Commercial Operations team, Marketing, Finance and other stakeholders to ensure the best experience and most efficient processes to drive the sales process.
Our ideal candidate is a professional with knowledge of sales and customer service best practices. To succeed in this role, you should have excellent time management, collaboration and communication skills along with experience of working closely with customer facing sales teams. The person must have very strong organizational skills and an excellent eye for detail. They must also be flexible and willing to dive into every challenge. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be driven and passionate about ensuring the success of the sales team by delivering information.
Key Responsibilities and Outputs
- Based on data analysis, establishes and drives process improvement, adoption, and effectiveness at every level of the sales process, ensuring process compliance
- Support and optimize the use of Salesforce, including assisting with ongoing enhancements and testing
- Helps set and enforce best practices related to Salesforce data hygiene.
- Works closely with Sales Enablement to create, maintain and deliver onboarding content
- Delivers onboarding of new hires
- Creates and maintains documentation of processes, standard operating procedures, and visuals for training purposes.
- Ensures that training content is up to date and accurate
- Gathers reporting and dashboard requirements to provide visibility to sales teams on pipeline and performance against targets
- Tracks and reports key performance indicators (KPIs) for the sales team, identifying areas for improvement and recommending strategic solutions to achieve sales goals
- Produces and maintains regular and ad-hoc Salesforce reporting and dashboards based on metrics that drive sales velocity for Sales, Marketing and Finance
- Partner with finance, marketing, and other departments to align sales operations with overall business objectives
- Drive the successful execution of project-based initiatives to enhance sales operations efficiency, collaborating with cross-functional teams, ensuring milestones are met and objectives achieved within specified timelines
- Develops and executes change management strategies conducting training sessions and providing ongoing support to ensure the seamless integration of changes and adoption of new processes and tools into the daily operations of the GTM sales team
Proven characteristics for success
- Organized, process driven personality with a solid attention to detail
- Highly organized and accurate
- Highly self motivated/committed
- Ability to manage and assess multiple priorities
- Ability to thrive in a fast-paced environment
- Curiosity and a passion for learning
