Looking for a new challenge? Join a company where YOU matter!
We are looking for an awesome and talented Training Manager who wants to join our growing #happy@work team!
Job Description:
A Training Manager is expected to be a strategic thinker with a fantastic organizational and time management skills. You will be responsible on devising our organizational training strategy, implementation, and assess the outcomes. You will identify training and developmental needs and drive suitable training initiatives to enhance employees’ skills, performance, productivity, and quality of work. You should have an excellent research skill with the ability to multitask and adapt in a fast-paced environment with a keen interest in producing targeted and tangible results by creating an effective and efficient workforce.
Responsibilities:
- Overseeing all aspects of the delivery of training
- Point of Contact of the client for all training related issues
- Improving processes and performance that enhance bottom line results
- Working closely with business partners and clients to resolve all training related issues
- Creating and implementing process improvements
- Improving efficiency and accuracy of training process
- Evaluating the effectiveness of the training based on the client requirements and expectations
- Managing the staff in accordance with company policies, procedures, and client metrics
- Conducting external and internal business reviews with the client and internal stakeholders highlighting the training road map and learning initiatives
- Develop training manuals that target key results and training programs that address specific business needs
- Evaluate organizational performance to ensure that training is meeting the performance key goals and specific skill competencies.
- Keep well-informed of training trends, skills capabilities, and best practices
- Responsible for all training compliance parameters and audit requirements
Nice to have but not required:
- Experience with Employee and Labor relations, Employee Engagement
- Experience on working on a Business Process Outsourcing Company, specifically in a Call Center environment with not less than 300FTEs
- Experience in initiating and handling employee engagement activities
- Excellent Verbal and Written English Communication Skill
- Has good Problem Solving and Decision-Making Skills
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Free Parking Passes
- Accessible location
- HMO (Free dependent)
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you’ll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Please complete this application form: https://bit.ly/iopexphleadershiphiring
- Send a message to 09178246345 (Yana)
- For Faster transactions - Walk in and look for Yana - our office is located in SIX/NEO (previously Net Lima) 12th Floor 26th street 5th avenue BGC, Taguig
