The Manager on the Analysis & Insights team is the senior contact for key clients and will be responsible for developing strong client relationships and facilitating the growth of the Analysis & Insights project team. This role will be focused on leading a team toward the generation of actionable insights, crafting of client presentations, building dashboards, and consulting with clients. The ideal candidate enjoys mentoring consultants, partnering with clients, and driving cross team collaboration.
This role will evolve to also cover oversight of web analytics infrastructure implementation resources and ensuring the technical resources are provided proper training and development of their client engagement skills.
Client Delivery
- Ensure the successful completion of the agreed upon project deliverables within statement of work (“SOW”) scope, time and budget with quality while consistently exceeding client expectations across all Merkle | Cardinal Path service offerings
- Act as a strategic advisor to the project team using a keen understanding of the client’s business and marketing objectives, not only the current project
- Conduct regular client communication, expectation setting and management, as well as providing strategic direction
- Proactively identify potential issues and provide solutions to correct any scope/budget deviations.
- Act on the client satisfaction survey results for the portfolio, ensuring quality improvement plans are developed and executed
Practice Development & Mentorship
- Work with the lead responsible for the Analysis & Insights practice area to develop and grow that practice area by creating and cultivating lasting relationships with both clients and internal teams.
- Work with the members of the A&I team, from junior to senior to help them improve their understanding of the industry, improve their client communication skills, create professional development plans, and better understand how our A&I offerings fit into the big picture for our clients.
- Work with others to ensure collaboration across domains, to help proactively manage issues, and create overall plans for achieving annual and long-term goals.
- Work with the internal team and clients by helping the teams apply our thought leadership in ways that will deliver on our clients’ business goals in innovative ways.
- Ongoing practice and process development looking for ways to improve and streamline Cardinal Path’s processes to not only deliver a superior service to our clients, but also to improve our efficiency and profitability.
- Collaborate with North American technical leads to deliver training programs related to skills required for technical implementations.
- Have a working knowledge of how business requirements and measurement frameworks are translated to tagging solution strategies that will best serve client analytics and reporting needs.
