Credit & Collections Specialist - Global Business Services

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings you a variety of expert view points on new innovations, insights, and impacts that are shaping the future of diagnostics. 

Abbott Rapid Diagnostics (ARDx) is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions. 

The position of Credit and Collections Specialist is within GBS team located at Five Neo, Bonifacio Global City, Taguig.  This role will be responsible for supporting the daily/weekly/monthly activities of Cash Application and Collections activities under Credit & Collections team. This job description will be reviewed periodically and is subject to change by management. 

 RESPONSIBILITIES:   

• Acts as Subject Matter Expert for Cash Application and Collection activities in APAC region. 

• Experience in stakeholder management and have the ability take over tasks whenever the team lead is not around. 

• Proven team management experience and have the ability to address issues or concerns within the team then raise or update it to Team Lead. 

• Ensures process documents are updated. 

• Conducts best practice sharing and participates in effective team meetings. 

• Contributes to continuous improvement initiatives to optimize service quality. 

• Collaborates with other teams/shift for a possible standardization in the process. 

• Assists Team Lead on meetings with different Stakeholders 

• Daily posting of variety of payment types to invoices in SAP and other ERP. Posting must be completed within deadline. Any unprocessed bank statement should be reported to the C&C team lead. 

• Generating of Collection Worklist and Worklist Statistics. 

• Daily generation of Cash report and cash targets. 

• Perform daily cash reconciliation audit, match daily incoming cash received from the bank vs total cash posted to make sure that all payments are entered and recorded correctly. 

• Processing of Refund payments and entering bank details in SAP 

• Setting up and Processing of Direct Debits 

• Prepare communication to customers related to refunds, e-statements, etc. 

• Processing of Monthly Collection Dunning run. 

• Assigning new customer to different Collection portfolio. 

• Support with Month End activities that includes generation and submission Month-End Reports. 

• Support with various daily, weekly, and monthly reporting 

• Processing of Intercompany netting/transfers. 

• Perform other assigned tasks and duties necessary to support the Credit & Collections Team 

BASIC QUALIFICATIONS | EDUCATION:

• Degree holder in the field of accounting, finance, or have relevant experience is required. 

• Proficiency in MS Office Applications – Outlook, Excel, PowerPoint and Word. 

• Minimum 3 years of experience in cash application, collections, dispute management, billing, and customer service. 

• Proficient in the English Language both verbal and written communication skills required (Please note that due to work requirements, the language skill is essential to liaise with English speaking customers/stakeholders) 

PREFERRED QUALIFICATIONS: 

• Previous experience in working with ERP, preferably SAP FI module. 

• Previous working experience with Asia Pacific counterpart is a plus. 

• Intermediate knowledge in accounting 

• Previous working experience preferably in large/global organizations 

COMPETENCIES: 

• Should work well with the team and have the mentality to adapt to his/her environment and understand that people have different personalities. 

• Strong focus in accuracy, analytical skills, and attention to detail 

• Effective communicator, both articulate & verbally presentable. 

• Ability to understand and summarize data into high quality, accurate and usable summaries. 

• Self-starter, possesses flexibility and ability to work under pressure in a fast-changing environment and ambiguous situations. 

• Ability to work with cross functional teams is essential. 

• Enthusiasm and commitment to delivering quality results and perform multiple tasks with strict deadlines 

• Organize work effectively, reprioritize as new demands arise, and maintain strict confidentiality. 

• Ability to work with the commercial business units in different time zones. 

• Positive attitude, team player with a high level of initiative, energy and enthusiasm, and must have a can-do mindset.