This is an exciting opportunity for someone who wants to help to advance the Allegis Group Operating Companies talent experience strategy and mission in the field.
The Talent Experience Specialist is responsible for ensuring they are delivery is excellence by providing an exceptional experience through world-class service and consistent employment.
The Talent Experience Specialist will manage the Consultant/Contractor experience throughout the duration of the assignment and will proactively manage communication related to essential job functions. The Talent Experience Specialist is responsible for ensuring our consultants receive superior support in relation to all job-related questions, concerns, or issues. The Talent Experience Specialist will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests.
Your duties may include, but are not limited to:
- Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
- Introduce Consultant/Contractor Care Survey NPS Program
- Use script for Onboarding, Check-in and Offboarding Surveys
- Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
- Partner with Talent Experience Team to drive service in supporting accounts.
- Weekly call with Talent Experience Team in US to stay on top of cases, consultant issues, etc.
- Reinforce what is working well, address what is not
- Engage in monthly Service Touchpoints with the consultants
- Use STP scripts
- Directing Consultants/Contractors to Communities within Connected when receiving referrals
- Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
- Subject matter expert in the Talent Experience Program
- Utilizing Connected real-time to document all Consultant/Contractor communication
