We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Requirements
• At least 2 Years of experience as a Operations Manager.
• At least 2 Years of experience in Telco Sales / Service account
• Knowledge of billing procedures, collection techniques and upsell.
• Knowledge of Outlier management and coaching techniques.
• Proven experience and knowledge as a Resolution Supervisor
• Working knowledge of MS Office and databases.
• Comfortable working with targets to exceed our client’s expectations.
• Excellent communication skills (written and oral)
• Organization, proper decision-making, and analytical problem-solving skills.
Responsible for the development of team leaders/coaches
• Must be willing to work onsite
Join the A-Team and experience the A-Life!
