We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Overview
The Trainer, Quote Desk has the primary responsibility of supporting the Quote Desk team to evaluate their needs and current practices and creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides. This includes - but is not limited to – coaching colleagues, finding ways to improve process or quote ability, interlocking with other departments on one-off projects, data collection and analysis. He/She is also expected to prepare accurate quotes for the CW sales team. This is a hybrid role which he/she is expected to do both training and agent role.
Essential Duties and Responsibilities
- Develop a schedule to assess training needs.
- Conduct employee surveys and interviews.
- Consult with other trainers, managers, and leadership.
- Track and compile collected data.
- Conceptualize training materials based on data and research.
- Communicate training needs and online resources.
- Create training strategies, initiatives, and materials.
- Contact and utilize outside vendors and resources for instructional technology.
- Test and review created materials.
- Maintain a database of all training materials.
- Instruct employee training and onboarding.
- Conduct training through new materials.
Join the A-Team and experience the A-Life!
