We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
- Product Quoting experience in IT related Industry
- Knowledge of ConnectWise suite is a PLUS
- Generate quotes from inbound requests
- Dispatch/ Manage inbound ticket dashboards
- Contact partners to review licensing options
- Follow- up on quotes to close business
- Use of Salesforce is a PLUS
- Excellent organizational skill
- Familiarity with office management procedures and basic accounting principles Excellent knowledge of MS Office, database software (Excel), spreadsheets with intermediate formula
- Runs and analyzes reports and ensues that all reports are accurate and reliable
- Assumes and performs other duties and responsibilities not specifically outlined here in
- Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
A BIT ABOUT YOU
- Bachelor’s Degree preferred
- 2-3 years working experience in the related field in a BPO setting
- Can work successfully in an ambiguous, fast paced, growing, deadline-driven environment
- Accuracy and attention to detail
- Interpersonal skills
- Teamworking skills
- Results driven
- Highly organized
- Focus on great internal and external customer service
- Ability to manage multiple projects in multiple functional areas simultaneously
- Flexibility and adaptability to adjust to changing project needs in evolving situations
- Independently exercise excellent judgment, discretion and sound reasoning in making important decisions
- Strong level of proficiency in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Excellent professional communication skills required, both verbal and written
- Must be able to interface with Board members and Partners and consistently exude a pleasant, polished, and professional image
- Proficiency in managing multiple projects effectively, with a high degree of accuracy and in a timely manner
- Ability to switch gears and frequently reprioritize while keeping a calm and controlled demeanor
- Must demonstrate excellent interpersonal skills and a strong customer service acumen
- Must be proactive in anticipating executives’ needs and must consistently demonstrate a strong sense of urgency
- Required to interact effectively and efficiently with all levels of employees
- Flexibility for overtime
Join the A-Team and experience the A-Life!
