We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
We are looking to hire a spirited director of operations to take our organization's operations to the next level. The director of operations will oversee program day to day operations and guard our values. You will analyze data and metrics to evaluate staff performance, lead and encourage employees to maximize performance, and ensure a strong talent pipeline. You will collaborate with human resources to create and implement succession plans for key management and supervisors and advance cohesion between various internal departments.
To be successful in this role you will ensure the quality of operations and customer service, inspire staff to give their all, and expand the company's footprint and strengthen their reputation. Ideal candidates are ambitious and performance-oriented with exceptional people skills.
Director of Operations Responsibilities:
- Playing a leading role in compiling company budget and growth strategy.
- Executing strategies to optimize company and asset growth.
- Ensuring expertise and effectiveness across operating platforms.
- Creating strategies to challenge theft and stock losses, and implementing initiatives to reduce company costs.
- Reviewing financial reports and take initiatives to reduce cost and increase revenue.
- Driving employees and leading performance reviews, to ensure an engaged and skilled workforce.
- Initiating better business practices.
- Collaborating with leadership to build an environment of collective responsibility and accountability.
- Ensuring adherence to key performance objectives to meet business and customer expectations.
Director of Operations Requirements:
- Bachelor's degree in business administration.
- 3+ years of experience managing a complex sales and service program preferrably US Telco with 500+ FTEs
- Proven ability to manage budgets in a similar role
- Proficient operational and financial acumen.
- Strong ethical leadership abilities.
- Excellent written and verbal communication skills.
- Strong people skills.
- Outstanding organizational skills.
- Ability to make projections three years into the future.
Join the A-Team and experience the A-Life!
