The Allegro team is passionate about providing intelligent solutions that move the world toward a safer and more sustainable future. With more than 30 years of experience developing advanced semiconductor technology, innovation with purpose touches every aspect of our business. From customer engagement and employee recognition to technology advancement and serving the local communities in which we maintain offices, innovation consistently drives our mission and definition of success.
PRIMARY RESPONSIBILITIES: This position provides technical support and troubleshooting for desktop/laptop systems, software, and hardware with a focus on monitoring the helpdesk queue, email, chats and phones, providing end-users help remotely and on-site. Install, configure, and maintain desktop applications and operating systems. Assist with user account management, including password resets and access permissions. Respond to user inquiries and provide timely resolution to technical issues. The candidate should be self-directed and require minimal supervision. Good communication skills and the ability to write clear documentation are a must. Should be able to work in a team to define application support standards.
JOB RESPONSIBILITIES:
- Experience supporting users remotely, over the phone, email, chat and in person.
- Enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams.
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician.
- Apply diagnostic utilities to aid in troubleshooting.
- Excellent problem-solving skills with the ability to diagnose and resolve technical issues.
- Assisting with complex troubleshooting and repair activities
- Active Directory administration
- Participating in and prioritizing activities to minimize impact on business.
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in Engineering, Information Technology or any related field
- Microsoft Office Suite including Teams and OneDrive.
- Active Directory experience (new user creations, password reset, general troubleshooting)
- Endpoint Protection
- Hardware knowledge down to the component level, including installation of new hardware.
- Printer repair/connectivity experience
- Basic networking configuration and troubleshooting knowledge (TCP/IP, NetBeui, DHCP, switches, and cabling).
- 2+ years of experience in Microsoft Windows desktop and server.
- 2+ years of recent experience working in a technical support department providing Desktop Support or Systems Administration to end users.
- Must be able to be both a team player and be able to provide exemplary results while working on projects independently.
- Comp TIA A+ Computer Specialist Certification (Preferred not required)
