Collections Specialist

Avid is looking for a new Collections Specialist to join its Manila team! The position focuses on the collections of the accounts receivable portfolio and management of credit risks in a fast-paced work environment. You will work closely with Order Management, QA, Sales, Revenue Recognition, FP&A, and many other functional departments to ensure the prompt processing of customer orders and the timely collection of invoices. 

This role is set-up as a Hybrid position (office in Taguig 2x / week) and will require to work on an EMEA shift (9:00PM – 06:00AM or 10:00PM – 07:00AM Manila time, depending on Daylight Savings Time in the U.S.). 

WHAT YOU’LL DO: 

• May act as the Collections Supervisor’s back-up during his absence. 

• Perform collection activities (customer calls / e-mails) for assigned portfolio. 

• Establish and maintain effective relations with internal and external customers. 

• Effectively communicate with accounts payable contacts, customers’ senior management, or business owners in an effort to minimize past due items, optimize DSO and increase cash collections. 

• Provide management with monthly cash forecasting targets. 

• Identify problem accounts, determine and execute action plans to pursue collection. 

• Ensure timely collection of accounts receivables by regularly contacting customers and escalating issues and concerns to the field as needed. 

• Process/coordinate adjustments, credit memos, and refunds with Cash Application and Order Management when appropriate. 

• Investigate and resolve customer deductions, return issues and chargebacks in a timely manner. 

• Negotiate with customers experiencing short term financial constraints to secure commitments to pay amounts due in the shortest time possible. 

• Manage the daily queue of orders being held for credit review prior to release for shipment. 

• Perform credit risk evaluation (annual credit reviews and transactional/ad hoc credit reviews) including financial statement analysis and analysis of data obtained from banks and trade references.  

• Exercise and monitor standby and documentary letters of credit. 

• Adhere to all financial SOX controls 

WHO YOU ARE: 

• At least 3 years’ experience in a similar role 

• Strong B2C/B2B collections background with emphasis in Credit Management (Dun & Bradstreet, Credit Risk Monitoring, FS analysis, debt to income ratio, sales turnover, UCC filings, etc.)  A MUST

• Knowledge of billing procedures and effective collection techniques (e.g. skip tracing) 

• Working knowledge of MS Office and databases 

• Comfortable working with targets 

• Patience and ability to manage stress 

• Excellent communication skills in English (written and oral) 

AVID is an Equal Opportunity Employer. 

ABOUT AVID  

Avid makes technology and collaborative tools so creators can entertain, inform, educate and enlighten the world. Our customers are the visionaries behind the most inspiring feature films, television programs, news broadcasts, televised sporting events, music recording and live concerts. To learn how Avid powers greater creators or for more information, visit www.avid.com.