Assistant Manager (Room)

Main Duties

Administration

• Assists the Housekeeping Manager in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
• Assists in the preparation and updating of the Housekeeping Departmental Operations Manual.
• Conducts regular communications meetings, ensuring that departmental briefings and meetings are effective carried out.
• Reads and updates the Communications Log Books.
• Prepares monthly activity reports.
• Coordinates and maintains equipment maintenance reports and records.

Customer Service

• Ensures Housekeeping Team Leaders and Attendants deliver the brand promise and provide exceptional guest service at all times.
• Ensures Housekeeping Team Leaders and Attendants also provide excellent service to internal customers as appropriate.
• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
• Maintains positive guest and colleague interactions with good working relationships.

Financial

• Assists the Housekeeping Manager to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• Assists Housekeeping Manager to ensure that Housekeeping operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• Ensures all relevant hotel, company and local rules, policies and regulations relating to financial record keeping are adhered to, including the timely and accurate reporting of financial information.

Operational

• Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc and report to the Housekeeping Manager.
• Informs the Housekeeper Manager to requisite for supplies as required for Housekeeping.
• Carries out inventory-taking of supplies and operating equipment as required by the Finance Department.
• Ensures the hotel flower arrangements and maintenance are properly carried out by the florist.
• Reports any pest-control issues to the Housekeeping Manager.
• Conducts regular inspections of rooms, ensuring standards of cleanliness is maintained at all times.
• Ensures no defect or dirty rooms are sold to a guest.
• Ensures the proper handling and control of lost and found items.
• Conducts frequent and thorough inspections of guest rooms and Rooms areas in general, together with the Front Office Manager, Housekeeping Manager.
• Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.
• Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.
• Ensures daily operation runs smoothly.

Personnel

• Assists in the recruitment and selection of all Housekeeping employees. To follow hotel guidelines when recruiting and use a competency-based approach to selecting employees.
• Ensures the punctuality and appearance of all Housekeeping Team Leaders and Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
• Assists to conduct annual Performance Development Discussions with Housekeeping Team Leaders and Attendants, to support them in their professional development goals.
• Assists the Housekeeping Manager to plan and implement effective training programmes for all Housekeeping Team Leaders and Attendants.
• Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.

• Perks & Benefits
• Employee equity
• Personal leave
• Personal development opportunities