About the Role
The HCM Manager provides leadership and expert advice to management and to the members of his/her team. You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately. The Manager typically reports to a Senior Manager level position within the Delivery organization.
Key Responsibilities:
Manages all aspect of customer support including workforce management, service level management, and customer relationship management
Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system
Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team
Oversees team forecasting and utilization
Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support
Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics
Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers
Work effectively with team members to support customer satisfaction and success.
Skills and Experience:
Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required
Strong Workday implementation experience
5 years’ experience with Workday
SME of at least 1 Workday Module
With Workday supplemental Certification is an advantage (Studio, CCTPP, Absence, Time Tracking, Core and Advanced Compensation, Expense, Budgets etc.)
Ability to manage multiple projects and initiatives simultaneously
Ability to identify and analyze areas of risk and develops plans to minimize.
Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations
Ability to work in diverse, fast paced environment and effectively collaborate across teams.
Additional Note/s
This position will be based in Manila Office -Remote Work
GDC supports 3 regions – APAC, EMEA and NA – shifts may vary.
#LI-Remote
Why choose Cognizant:
- Entrepreneurial environment that welcomes your ideas
- Opportunity to do great work
- Outreach programs that support communities and tap into your volunteer spirit
- Learning opportunities to help current needs and advancement
- Global operations, with opportunities in North America, Europe and Asia Pacific
- An abundance of Affinity groups to meet your needs
Cognizant Core Values:
- Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
- Seek data, build knowledge: I use facts to guide my actions and decisions.
- Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
- Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
- Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
- Do the right thing, the right way: I always make the ethical choice.
