Are you a strategic thinker with a passion for digital marketing? Pronto Marketing is seeking a Digital Marketing Account Manager to join our team. As a leader in the website management and digital marketing industry, we are dedicated to helping small-medium businesses grow and succeed online. If you have a track record of managing successful digital marketing campaigns and delivering exceptional customer service, we want to hear from you. Join us in our mission to empower businesses with the tools and expertise they need to thrive in the digital world.
Our Digital Marketing Account Managers are our front-facing, client-oriented team members who strive to guide great marketing campaigns, help educate our clients about campaigns and processes, and make sure campaigns are running smoothly and on time.
As the bridge between our SEO, blogging, and PPC teams, our Account Managers go above and beyond for our clients and help ensure our processes are efficient. Being a natural problem solver is a must, and our Account Managers are always thinking of ways to improve or create new ways of helping our clients.
Because our Account Managers look after our most highly valued clients, they are detail-oriented and help ensure our clients are getting the best value and quality out of our services.
Primary Responsibilities
- Be the main point of contact for clients who sign up for multiple services and spend $1,500+ per month
- Taking onboarding, quarterly, and additional client calls with a friendly, clear, and confident phone manner
- Understanding the ins and outs of our digital marketing services to know how to keep them on track, when they are working, and when to offer additional or alternative services to clients
- Respond to client questions in a timely manner to make sure they feel easily connected to their campaigns
- Prepares marketing reports by collecting, analysing, and summarising campaign progress and results
- Coordinate and keep on track SEO, Link Building, PPC, and Blogging campaigns
