Regulatory Compliance Analyst - Manila, PH

As a Regulatory Compliance Analyst at Balsam, you'll lead our charge in upholding data privacy regulations and delving into requests. as well as staying updated on regulatory changes. You'll conduct comprehensive research, ensuring our compliance initiatives are robust. Your role is pivotal in safeguarding our data integrity and security through monitoring, QA, and guiding our compliance strategies. Your insights will shape our approach, significantly impacting our regulatory compliance efforts.

What you'll be doing:

Data Privacy Requests

• Manages and coordinates the processing of each data subject request to ensure its resolution and closure within the required deadlines.
• Processes requests internally and externally by coordinating with the appropriate functional team process owners and vendors via email, Slack, or Zoom calls as necessary.
• Sends timely updates and responses to data subject rights requesters for any possible timeline extension of request processing.
• Maintains the data privacy request tracker, vendor list, and reports such as request volume status, closure rate, issues, and challenges.
• Recommends processing improvements based on gathered information through actual request processing and document sourcing activities.

Data Privacy Laws Monitoring and Field Research Assistance

• Assists in providing regular updates to the legal and regulatory team with the latest news with respect to the development and enforcement of the data privacy and security laws in the EU, US, AU, and other jurisdictions relevant to the company and its businesses.
• Assists in regularly monitoring the current practices in the industry, including but not limited to the use of cookies (e.g., banners and consent), tracking technologies, data subject request processing, etc

Technical Coordination Assistance

• Serves as the data privacy team’s technical coordinator to the technology, data insights, and operations teams.
• Conducts quality checks on the company’s systems and processes involved in data privacy request processing to ensure compliance with data privacy laws, in consultation with the relevant internal system owners (e.g., data retention in various database platforms after data anonymization/pseudonymization)
• Reviews and audits existing internal and vendor processes and technologies to help mitigate data privacy vulnerabilities and prevent potential future privacy risks.
• Assists in investigating data breaches and incidents and works closely with the Senior Compliance Manager in drafting internal and external data privacy breach/incident reports.

What we’re looking for:

• College graduate of any course.
• Excellent verbal and written English communication skills, including the ability to send comprehensive, coherent, and accurate responses to requesters and instructions to internal and external contacts. Collaborative, friendly, balanced, and inclusive when communicating with cross-functional teams.
• Any related experience to at least three of the following, with a preference for (1) and (2):
  1. U.S. and European privacy laws and data subject request processing
  2. Customer communication through email
  3. Project Management and Documentations Tools (e.g., JIRA, Confluence)
  4. Cross-functional coordination
• Strong attention to detail and high level of accuracy with the ability to thoroughly understand which type of data subject right the customer is requesting to exercise.
• Comfortable in working through a task via electronic means (e.g., email, chat, and task management applications).
• Ability to open, track, manage, and move to complete customer cases.
• Advanced computer skills: using MS Word, MS Excel, Managing emails, Slack, etc.
• Able to present information in forms, tables, and spreadsheets.
• Displays a learner’s attitude (e.g., asks questions, gives feedback, clarifies potential issues, etc.).
• Good time management skills (e.g., ability to prioritize).
• Ability to have phone/web conferencing calls in the early morning or evening with team members in U.S. as necessary.

Nice to have:

• Knowledge of database query and any programming language.
• Experience in fraud analysis.
• Intermediate to advanced presentation skills using MS PowerPoint.
• Knows how to create infographic materials in Canva or other similar tools.
• Advanced research skills.

Location: The Regulatory Compliance Analyst position is a work-from-home position for Balsam International Unlimited Philippine ROHQ in Manila. Team members in the Philippines are located within Metro Manila, Bataan, Batangas, Bulacan, Cavite, Laguna, Pampanga, Rizal, and Tarlac areas only.

Our must-haves:

• Must be open to joining some face-to-face gatherings, like our monthly functional meetings and quarterly teamwide events.
• Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
• Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 10MBPS.
• Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Status: This is a full-time, permanent position with benefits.

Hardware Provision: Company-issued Laptop will be provided on the first day.

At Balsam International, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

• Government-mandated Benefits (SSS, PAG-IBIG, PhilHealth)
• 13th Month Pay
• Paid Leaves. We use time off to rest, go on vacation, or just sleep in! Our paid time off is flexible to our needs.
• Internet Subsidy. With internet allowance, we are set up for success.
• Healthcare Coverage (+ 2 dependents). We worry less about rising medical costs with flexible quality healthcare benefits.
• Maternity, Paternity, and Solo Parent Benefit. We make sure parents are supported while they navigate work and family life.
• Continuous Learning and Professional Development Benefit. Our professional and personal development are fully supported. Whether it be online courses, workshops or books!
• Mental Health Support. We manage work and life's challenges through Mental Health Day breaks, 24/7 professional counselling, and curated webinars.
• Company Incentive. An additional cash-based perk for all our Brandits based on company's performance.
• Meeting & Team Building Allowance. Happy tummies make our meetings more fun and productive!
• Shutdown Week. We can spend more time on things that matter with an additional one week paid time off on top of paid leaves.
• Volunteer Time Off. With two paid days off, we are able to volunteer for advocacies we believe in.
• Bereavement Leave. We get additional paid leaves when a loved one passes to grieve and provide immediate support to our families.