Salary: P60,000 to P70,000 (Monthly Package)
Schedule: Monday – Friday (09:00 AM - 06:00 PM Greenwich Mean Time)
What are we looking for?
Skills Required:
- With customer support experience
- Sales background (upselling etc.)
- Knowledgeable in the fabric/textile industry
- Excellent communication skills
- Experience in creating personalized message/email/calls – needs to have a personal connection with customers not just following a specific template or script.
- Knowledge of any ticketing tools (Halo, Zendesk, etc.)
- Self-reliant
- Great sense of accountability
- Evoke a sense of trustworthiness.
- Tech savy – someone that can easily pick up any tools or software.
Nice to Have:
- Worked with UK clients/customers.
What will you do?
- To provide a personable and efficient, professional customer service.
- Maximise, with the support of your manager all sales opportunities.
- Ensure that customer payments are made on time, accurately recorded and securely processed.
- Dealing with customer complaints in a sympathetic manner.
- Answer customer queries in a timely, professional yet personalised manner advising and assisting the customer of the status of their order, providing advice on fabric selection and quantities required and taking sample requests.
- Chasing suppliers as necessary and updating customers.
- Providing made to measure quotes for our bespoke curtain and blind options to customers.
- Liaising with our courier company, sorting out delivery queries.
- Work closely with your counterpart to ensure that the phone/email/live chat is always monitored during periods of absence and is never left unattended during normal working hours.
- Always ensure good communications with team members.
- Always carry out responsibilities / duties to the highest possible standard.
- To always observe company policies and procedures.
- To carry out any other duties, which may reasonably be required from time to time.
- To cover, as required, staffing in other company’s branch.
Join the awesome team and enjoy these benefits & perks:
- Medical, Dental Coverage and Life insurance from day 1 of employment
- Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
- Competitive salary package and annual appraisal
- Financial Assistance Program
- Mandatory Government Benefits and 13th Month Pay
- Complimentary Sleeping Quarters, Coffee at no cost
- Complimentary Office Fitness and Wellness Facilities at no cost
- Regular Company Events, Work Life Balance, and Career growth opportunities
- Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
JOIN CONNECTOS NOW!
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.
Situated in the beautiful town of Cheltenham in Gloucestershire our large Cheltenham fabric shop has has a huge selection of furnishing fabrics which are suitable for all your curtain and upholstery requirements.
#ConnectOS #TeamConnectOS
Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.
