Responsibilities / Tasks
- Manages the daily billing processes for spare parts and service projects within NAM service.
- Responds to customer inquiries in a timely and professional manner on billing questions (email, phone, portal, etc.)
- Efficiently creates (within SAP or MS Axapta), audits, and transmits invoices via mail, email, or customer portals.
- Manages customer information and company information related to online portals and ERP customer account set up (billing addresses, terms, etc.)
- Interface with Customer Service Representation (CSRs) to correct and/or address any sales order related billing errors to ensure prompt payment to GEA upon delivery of the invoice.
- Communicates with customers on any billing related needs for their accounts.
- Works with other departments (Collections, Sales, Division, Region etc.) in a timely and professional manner.
- Balances open tasks with other staff support priorities within the team or department when known.
- Other service department tasks and assignments as directed by as assigned by department manager.
Your Profile / Qualifications
Preferably an accounting or business degree or commensurate experience in inside sales billing support
3-5 years in a billing role (preferably business to business) supporting inside sales to demanding industrial customers.
Able to provide business support to a multi-location team efficiently and accurately
Computer literacy including knowledge of SAP, MS Axapta, CRM, MS Office, or ability to quickly learn business software application
Ability to efficiently work with online customer payment portals and order management screens.
Able to multi-task and work under pressure.
Self-motivated and highly organized. Must be able to work independently and as part of a team.
Open vacancy is on US Eastern Time work shift (8AM-5PM EST)
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