Position Description:
The Client Care Support will be part of our award-winning Customer Support team responsible for supporting the business and technical needs of our growing merchant base. As a Client Care Support, you will be assisting Authorize.Net merchants and partners with their payment gateway accounts through inbound phone calls.
Specific Responsibilities will include:
Respond to incoming merchant and partner requests quickly, proficiently and professionally while meeting specific key performance indicators
Answer merchant questions and resolve problems related to billing, account management, website integration, connectivity methods and other technical issues
Thoroughly and efficiently document cases in customer relationship manager system (Dynamics)
Update cases (Dynamics) with status of all ongoing issues and merchant contacts
Collaborate with managers, advanced support, product support specialists and partner groups as needed to provide one-call resolution
This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.
