LOOKING FOR FILIPINO CANDIDATES
Position : Customer Support Representative
Work Hours (Client) : 9 am to 6 pm, EST, M-F
Work Hours (MNL) : 9 pm to 6 am, EST, M-F
Holidays : TBD
Pay Range : $800-$1500/month (depending on interview assessment and client's approval) Please take note that pay will be given in USD
Company/Client Overview:
Company is a content creation and education company in the finance, credit card, and investing space. Founded in 2021, the company has a devoted following of 1.5+ million subscribers and works with a variety of brand partners.
We believe in investing in our people, recognizing their hard work, and rewarding their growth and loyalty. We are dedicated to creating a supportive and rewarding work environment where every team member feels valued and motivated.
Joining the company means being part of a forward-thinking company that values innovation, commitment, and the contribution of each team member. We're excited to see how you can help us grow, and we're equally excited to help you grow with us.
Duties and Responsibilities:
- This role will be responsible for support ticket management on Discord and help customers with their memberships.
- They'll need to be organized and be able to quickly read through a ticket and understand the customer issue.
- They'll be managing multiple tickets/emails per day all at once.
- Processing refunds
- Looking into member accounts to resolve issues/inquiries, etc.
Minimum Requirements:
- At least 2-5 years of related Customer Service experience
- Experience using Discord is a huge plus. (Discord moderation, etc.)
- Experience with Whop.com is advantageous but not required (training will be provided)
- Excellent oral & written communication skills (English language)
- Excellent customer relationship skills
- Ability to multi-task
