Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?
The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!
We are looking for a bookkeeper to support our business advisory services team.
You will be responsible for ensuring that all transactions are accurate, complete, and comply with accounting standards and regulations. You may also prepare financial reports, statements, and tax returns for clients.
The Client is a software and service provider for home health, hospice, and outpatient therapy agencies. With more than 25 years invested in the health care industry, we have served a multitude of diverse home health agencies by providing software solutions and managed services, along with exceptional customer services, technical support, training, and education.
The position is for Outbound Customer Service Representative. You will be working directly with our Support, Marketing, and Customer Service Team. You will speak with customers or potential customers to provide education and sales information related to products or services. You will assist in the maintenance of the company’s customer database.
Responsibilities include, but are not limited to:
- Performs outbound cold calls to consumers to soft sell Synergy products and/or services.
- Places outbound follow-up calls to leads and address their inquiries, if any – triage to Management if necessary.
- Answers questions about product and/or services in detail and the company.
- Maintains database by entering new and updated customer information and documentation, as needed.
- Meets quality assurance requirements and other key performance metrics.
Qualifications:
- Must possess excellent customer service skills and experience (phone and/or face to face)
- Quick learner, team player, ability to multi-task, strong organizational skills, detail oriented, self-motivated, and excellent time management skills.
- Ability to communicate clearly via telephone and e-mail required.
- Ability to effectively prioritize time and complete all assigned tasks while maintaining a high level of phone productivity.
- Proficient in speaking and writing in English.
- Home Health, Hospice and Outpatient knowledge experience are a plus.
- Proficient knowledge of Microsoft Office (Word & Excel), Microsoft Outlook, and Internet Explorer is required.
Job Requirements/Skills:
- High school diploma or equivalent
- Prefer one to two years’ experience as a Data Entry Clerk; Receptionist, or Administrative Assistant; Customer Service experience is a plus
- Strong communication skills, both written and verbal
- Ability to multi-task and take initiative
- Proficiency with MS Word, Excel, Power Point, Outlook and the Internet
- Must have excellent customer courtesy, phone etiquette, organizational skills and should be able to collaborate well with teammates
- Able to follow policies and procedures and provide detailed documentation
Other Benefits:
- Government Mandated Benefits
- Night differential bonus
- HMO Coverage
- Service Incentive Leaves upon regularization (maximum of 15 credits)
- 13th month pay and other bonuses
- Birthday Leave
- Bereavement Leave (3 consecutive days)
This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.
Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
- Grad trainees, junior, entry-level, and admin positions: PHP 3,000
- Intermediate positions: PHP 5,000
- Senior and hard-to-fill positions: PHP 8,000
Send them our way, and let's win together!
Check our website to see more:
https://thebackroomop.com/
And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
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