The Fitness Instructor is responsible for overall operations and guest satisfaction of the fitness area, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety, and uncompromising attention to detail and Guest care.
Primary Responsibilities
PROVIDES GUEST SERVICEEXPERIENCE THAT MEETS GUEST’S EXPECTATION
Maintain thorough knowledge of all spa-fitness services, protocols and procedures.
Maintain cleanliness of all types of equipment, common areas, and service areas.
Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers, clean headsets.
Maintain smooth operation of all equipment through periodic service checks, lubing and reporting work orders promptly.
Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications.
Maintain current CPR, First Aid certifications.
Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts.
Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator.
Lead fitness exercise sessions, personal training sessions, group training experiences, in - service education sessions.
Appointment setting and scheduling of personal appointments as well as appointments for Team Members.
Safeguard all Clients, Guests, Members, Colleagues and Team Members throughout each experience, while upholding the philosophy of the spa fitness center.
Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided.
Maintain current tracking records of all clients, with a special emphasis on proper procedure and protocol.
Timely written reports of all incidents, work orders, safety and first aid occurrences.
Attend weekly/monthly facility team and departmental communications meetings.
Adhere to Spa Policy & Standard Operating Procedures Manual.
General Responsibilities
Health and Safety
Follow all safety procedures and ensure that Colleagues follow all safety procedures and practices.
Adhere to facility operations departmental emergency procedures/safety manual.
Colleague Relation
Ensure spa-fitness department maintains a positive relationship with all departments in the spa and hotel.
Ensure Colleagues have a complete understanding of and adhere to the spa-fitness center’s policy relating to safety.
Ensure that Colleagues are well versed in all spa-fitness center operations (cross-trained).
Ensure all Colleagues adhere to spa-fitness standards as stated in the employee handbook.
Guest Service
Ensure the spa-fitness facility is in peak condition at all times (operations and cleanliness).
Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa fitness center’s first priority.
