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Jobs in Philippines   »   Jobs in Pasig City   »   Junior ITSM Developer
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Junior ITSM Developer

IQ-EQ

IQ-EQ company logo

The Junior ITSM Developer supports the delivery of the toolset development roadmap and assists with daily administration tasks to ensure the ITSM tool provides agile, automated, and user-friendly solutions to enhance service quality and efficiency for our customers.

In this role, you'll play a key part in maintaining a customer-centric approach, recognizing the significance of a streamlined ITSM toolset in gaining a competitive edge. Your contributions will help drive improvements in operational efficiency, leveraging your skills to support the platform's advancement.

Responsibilities and Duties

  • Support analysis and enhancement of automated procedures.
  • Aid in identifying areas for automation in ticket support processes.
  • Assist in creating request templates and improving tool functionality.
  • Support integration management with third-party tools.
  • Help maintain Business Services and CI links.
  • Assist in implementing solutions to improve Service Desk efficiency.
  • Support workflow package implementation.
  • Participate in reducing manual input for routine tasks.
  • Assist in managing SSO integration.
  • Support ITSM toolset integrity across instances.
  • Aid in ServiceDesk Plus configuration and customization.
  • Design, configure and develop forms and business rules.
  • Monitor and analyze system performance and make suggestions for improvements.
  • Creating and updating reports and dashboards based on business requirements.
  • Participate in creation of Knowledge bases in terms of How To documents and User/Admin guides.
  • Familiarity with ITSM processes and best practices.
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