Job Summary:
You will be responsible for managing the performance of the delivery staff in such a way that quality, productivity, billing/FTE, cost of delivery performs best in class for the sector managed.
You will support the development of strategic relationships with clients, monitor current service levels as well as support further business development opportunities with those clients.
Take lead and sponsor group and local initiatives that promote employee engagement and efficiency.
Drawing on your existing extensive experience you will create and maintain a positive and professional environment that motivates team members to learn and develop thru regular, frequent, and transparent communication.
Responsibilities (how we will measure success)
Have a strategic view of business requirements.
Drive transformational changes were required to achieve Front Office/Client specific requirements.
Manage local delivery team, business performance management, and productivity.
Work with remote teams / other offices to deliver client and internal requirements.
Warrant appropriate atmosphere, culture in the office.
Reporting to the Country MD and functional relationship with finance, compliance, and sales.
Deadlines and client milestones are met at all times.
Responsible for the quality control in the entire delivery function on the basis of quality assurance standards set by the functions, internal audit, and compliance.
Ensure that the functions’ knowledge sharing task, as well as the standards for methodology and boilerplates, are implemented and sustained.
Actively participate in account management teams to drive quality deliverables of large clients. Ensure that resource capacity and demand in quantity and skills are matched. This is both real-time and forward-looking for recruitment purposes.
