We’re looking for an Associate / Specialist, People Support (APAC) to join our APAC People Support Tier 1 team, based in Malaysia. In this exciting new role, you will be focusing on creating a #magical experience for our employees based in APAC. Sounds exciting? Check out the below for more details of the role and what we’re looking for.
Responsibilities
As a vital part of the APAC People Support Tier 1 team, you will represent the first point of contact for all our employees, providing them with the highest quality service by responding to their people-related inquiries and concerns. This includes all employee support domains including onboarding, absence, offboarding, reporting requests etc that are all within the entire employee life cycle.
Manage, monitor and maintain our internal People Portal knowledge base (Confluence) to enable self-services for all stakeholders.
Manage a wide variety of queries and questions from employees through our ticket system (JIRA) by utilising our knowledge base information to answer employee queries.
Deliver and execute common and transaction-based services for the People team to ensure compliance.
Work closely together with other People teams as well as other stakeholder groups in order to deliver high quality and timely responses and solutions to all our employees by achieving certain requirements on KPIs.
Ensure customer satisfaction of employees and provide professional customer support.
