The key focus for the Multiple Accounts Team Leader supporting operations is to manage the day-to-day operations of the offshore support team. This role will see the person running a nightshift team for a sizable international account. The team lead will work collaboratively with the onshore lead and provide direction to the Recruitment/Program Coordinators so they can fulfill each request.
Reporting to the Delivery Manager, you will assist in driving best practices across the recruitment administration operations and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.
Job Responsibilities:
- Effective coaching and development of a team of Recruitment Admin and Program Coordinators.
- Understanding the recruitment administration process and carrying out activities accordingly to ensure that SLAs are met.
- Communicating recruitment process changes appropriately so the team can adapt the change to their day-to-day operations.
- Recruits, develops, and retains talent to build high-performing teams - Sets high standards of performance and behavior for team members; Holds team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires
- Drive for results with sound judgment - Accountable for delivery of all business performance metrics;
- Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes a culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions;
- Monitors progress of team members identifies coaching plans, and coaches them for improvement
- Provides feedback and develops plans to drive individual and team performance
- Identifying and escalating risk or compliance issues
