Responsibilities
The Service Delivery Lead reports to the O2C Global Process Owner. The role will also work very closely with our, Commercial Team, Support Centre and relevant in-country teams. They required to have a strong focus on executing, monitoring and reporting on the effectiveness of the billing process across the region. In addition, identify improvement operations and work with our Transformation team and IT Teams to deliver key automation initiatives. Core deliverables are as below:
- Ensuring Vendors/Restaurants are paid correctly within the expected Service Level Agreement
- Establishing and maintaining effective communication and coordination with stakeholders
- Support in-country teams with relevant insights with monthly reporting
- Managing and building a delivery team, either in-house or outsourced
- Responsible for researching, tracking, and resolving billing issues on a timely basis
- Ensuring the accuracy of invoices with master data before approving payment
- Review / Approve any Revenue recognition journals impacting regional financial and payments (if applicable)
- Continuous improvement of the billing process
- Monitor and ensure SLAs are met, issues escalated and prioritised (for both our internal and outsourced providers)
- Manage the governance process with stakeholders (i.e. weekly, monthly, and quarterly business reviews)
- Support onboarding of any new countries into the regional office
- Other duties as assigned
