The key focus of the Team Lead is to manage day to day operations of the team. The team lead will work collaboratively with the onshore leads and provide direction to his/ her direct report.
Reporting to the Head of Delivery, NA, you will assist in driving high quality candidate care and strive to be an ambassador for the Allegis Global Solutions brand at every interaction.
Responsibilities
- Effective coaching and development of direct reports supporting the Allegis OPCO teams.
- Understanding OPCO specific team process and carrying out activities accordingly to ensure that SLAs are met.
- Communicating process changes appropriately so the team is able to adapt change to their day-to-day operations.
- Develop and retain talent to build high performing teams- Sets high standards of performance and behaviour for team members; Hold team members accountable for their actions; Provides opportunities and challenging assignments for growth of talent; Develops retention rates and retention strategies; Provides constructive, ongoing performance feedback to staff; Interviews and selects new hires.
- Drive for results with sound judgment - Accountable for delivery all business performance metrics.
- Continuously monitors how actions are impacting business performance and reputation; ·Manages risks and control - Promotes culture of transparent and ethical escalation procedures; Leads by example demonstrating ethics and integrity in decisions and actions.
- Monitors progress of team members, identify coaching plans and coaches them for improvement.
- Provides feedback and develops plans to drive individual and team performance.
- Identifying and escalating risk or compliance issues
- Ability to handle stakeholders with alignment to different business/OPCO needs
- Ability to identify problem and enable the team to find the solution
