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Jobs in Philippines   »   Jobs in Pasay   »   Customer Service Job   »   Customer Relations Officer (Part Time), Pasay City
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Customer Relations Officer (Part Time), Pasay City

Ikano-Retail

Ikano-Retail company logo

About the job

Reporting to the Customer Relations Team Leader, this Associate role ensures a positive and joyful shopping experience for all IKEA visitors and customers.

Your assignment

  • You ensure that customers have a memorable shopping experience in the store for a win-win situation and for repeat business;
  • You handle and resolve customer difficulties, particularly in IKEA products assembly, and also exchange components parts when they are needed, to offer solutions to frequently asked questions;
  • You develop strong knowledge of all items to effectively handle enquires of customers positively and quickly, and resolve any issues they raise within level of authorization;
  • You will be responsible to escalate higher issues with relevant information to a manager for him to be able to deal effectively with the customers;
  • You will ensure the IKEA store is a safe and secure environment at all times for visitors and colleagues;
  • You understand the IKEA Concept, global solutions, tools and working methods and ensure that you use the appropriate manuals from Inter IKEA Systems to help optimise our customers’ shopping experience.
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