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Jobs in Philippines   »   Jobs in Makati   »   Bellman
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Bellman

AccorHotel

AccorHotel company logo
  • Assist guests with heavy packages, coats, suitcase, etc. courteously and quickly, before having to be asked
  • Adhere to guest check-in and check-out procedures pertaining to baggage handling
  • Welcome guests at the main entrance with the greeting appropriate to the time of day
  • Assist arriving and departing guests by opening and closing car and taxi doors
  • Maintain a clean and tidy entrance, drive-way and lobby
  • Guide the guest to the Front Desk and wait behind the guest during the check-in
  • Be familiar with hotel layour and memorize the preferred route for escorting guests
  • Room the guest in accordance with hotel standards
  • Be familiar with the lift workings and emergency stairs
  • Provide information to guests about the hotel facilities and services
  • Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby
  • Help other employees in department, replacing them temporarily when necessary
  • Keep the baggage room clean and in order
  • Upon arrival of newspapers, prepare them and deliver them to guest rooms as assigned by Front Office staff
  • Use the Duty Log to document matters of importance
  • Arrange transport with the Airport Concierge and coordinate luggage

PERSONAL ATTRIBUTES

  • Good English language verbal communication skills 
  • Ability to work cohesively with co-workers and managers as part of a team
  • Ability to be attentive to guest needs, remaining calm and courteous at all times
  • Ability to promote positive relations with hotel residents and patrons
  • Ability to exercise good judgment with difficult guests
  • Understanding and ability to work in a multi-cultural environment
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