As Head of Global Business Services, you will be located in the Philippines.
You will report to the Vice President Strategic Transformation and to the Managing Director of the hosted Country where the GBS - Shared Service Center is located.
Your primary responsbilities will be:
- Being responsible for the operational and service activities delivered by the assigned Shared Service Center on behalf of the SGS businesses and functions, in conjunction with the programs and standards set by Global Business Services and by the GBS leadership team,
- Creating and supporting a rewarding work environment for Global Business Services optimizing operations and assuring appropriate service delivery levels.
Your specific responsibilities will be:
- Managing operational and functional teams with relative autonomy and financial accountability for given areas of responsibility, in accordance with Group policies and in coordination with the Managing Director of the Country where the shared service centre is located.
- Executing GBS strategy and to ensure sustainable performance for the ongoing operations on a day-by-day basis, leading directly and/or indirectly the teams and operational units based in the shared service centre.
- Deploying and developing Shared Service Center operations in coordination with GBS leadership team and sustain service delivery with appropriate standards, metrics and level agreements in coordination with Global Process Owners and key shared services stakeholders and lead continuous improvement initiatives.
- As Operations Manager, planning and deploying appropriate local resources to ensure the effective delivery of relevant services, in accordance with GBS Program and the Shared Service Center hosted Country’s standards.
- Leading effective talent management and succession planning at key organizational levels, building and growing collaboration and relationships across organizational / cultural boundaries and with Global Process Owners.
- Implementing and adapting Group standard processes in the Shared Service Center related to HR, IT, Finance, Legal, Compliance, etc.
- Operating to the highest standards of ethics, in accordance with the SGS.
