This role will perform end-to-end collection activities for various entities within a specified region in compliance with established policies, procedures, and management guidance.
- Manage daily collections activities involving monitoring of portfolio within agreed service level agreement.
- Prepare and present reports on collection activities and progress.
- Perform proactive calls and emails to clients to discuss their outstanding invoices
- Assist the Team Leader to manage the debtor lifecycle and in bringing down the company’s days sales outstanding.
- Investigate historical data for debts and bills.
- Process unallocated receipts, refunds and adjustments.
- May be involved in selected process transition activities.
- Participate in various stakeholder meetings.
- Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
- Perform varied simple periodic and ad hoc tasks as assigned by the Team Leader or Manager.
- Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
- May support Team Lead in data gathering and report generation.
- Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
- Perform transition-related activities such as process training & desktop procedures creation.
- Support selected simple process improvement initiatives to streamline processes.
