Primary Responsibilities
Inside Sales and Marketing Assistants (ISMA) are members of our ISM team. They assist the Inside Sales Managers in compiling documentation, generating client quotations, entry/update of quotes and other information into CRM, update information in Laboratory Information Management System (LIMS), market research and other tasks as needed.
Specific Responsibilities
- At all times, complies with SGS Code of Integrity and Professional Conduct.
- Generates quotes that are accurate and branded according to SGS standards.
- Assists as required in the compilation of documentation required for RFPs – certifications, resumes, etc.
- Assists in follow up notifications on older existing quotes as required by Affiliate managers.
- Data entry of quotations and RFPs into appropriate systems (eg., LIMS, CRM, etc.)
- Updates changes to customer information in appropriate systems as directed.
- Requests for market or customer research may include the following:
- Internet search for customer details or articles on vertical markets, regulations, etc.
- Lead generation: Search for contact lists in various markets
- Competitor website review and intel summary
- Communicates, as required, with ISMs and other internal staff.
- Develops skills and knowledge to progress in your career.
- Develops trust by providing timely responses to all inquiries, whether by Teams, email, or phone.
- Promotes a positive “Can do!” attitude and a safe working environment.
- Be knowledgeable and compliant with SGS procedures and standards.
- Takes initiative in all we do and perform other duties as required to further SGS mission of service, quality and growth.
- Builds and maintains strong working relationships.
- Adopts and supports specific operational improvement activities as communicated by the GBS Team Lead. These projects will focus on the improvement of quality, efficiency, accreditation, communication and technical improvement.
- Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.
- Ensures work area in GBS is kept clean and presentable at all times.
- Remains familiar with SGS quality assurance procedures.
- Complies to all SGS QHSE and HR policies and procedures.
