LOOKING FOR FILIPINOS / PHILIPPINE-BASED CANDIDATES
*We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your active application.
Position : Onboarding Specialist
Schedule : Monday to Friday, 8AM-5PM CST (or 4 hours overlap with CST)
Holidays: US Holidays
Salary Range : up to USD 1,400
About the Company:
The company aims to help the small business owners, owner/operators and other service-based companies grow through handling back-office tasks that frees up the business to focus on service fulfillment.
Responsibilities:
- The onboarding specialist will support the onboarding of all new clients.
- The company has developed a proprietary AI Voice product
- The onboarding specialist will support the integration of the AI Voice product with the clients services
- The company works primarily with Home Service companies (e.g. Plumbing, electrical)
- The onboarding specialist will ensure that the client has successfully completed all informational requirements that will help AI Voice integration
- Once the AI Voice product has been integrated with the client, the onboarding specialist will monitor all quality assurance to ensure required AI Voice updates are being completed
- The onboarding specialist will act as an ongoing liaison with the client after successful onboarding completed
- 3-5 years of experience working with CRMs
- Proficiency with Microsoft products (Excel, Word, etc).
- Former onboarding experience would be a plus.
- Conversational in English (as this role will be occasionally engaging with clients directly)
- Having home service experience and experience with CRM's (e.g. ServiceTitan, HouseCall Pro, etc) would be an added benefit.
