General Purpose: Ensures products and services meet client, stakeholder and contractual expectations, by monitoring order processes/SOPs to enhance operations, ensure reliability of work product, and minimize errors.
Responsibilities and Duties
- Implementation of quality assurance procedures
- Order inspection and review of workflow
- Contract review
- pricing
- process
- accuracy
- reports weekly on results
- identify and log work errors with resolution or action items for correction
- Evaluate processes and procedures to identify areas for improvement and share actionable process suggestions to enhance efficiency and effectiveness.
