Team Summary
Visa Consulting and Analytics (VCA) is the externally facing strategy consulting group of Visa. We draw on our expertise in strategy consulting, data analytics, and pragmatic industry experience to develop fact-based recommendations to improve client performance.
Our clients span the continuum of companies that participate in the payment card industry, to include financial institutions, merchants, fintechs, acquirers, and payment processors.
VCA Managed Services (VMS) is an augmentation of Visa’s consultancy offering, supporting the execution and implementation of recommendations to help scale competitive advantage and operate to succeed in the digital age.
What a Consulting Delivery Lead for Visa Managed Service (VMS) in VCA does at Visa:
Reporting into the Head of VCA Philippines, the successful candidate will be a seasoned consultant who will identify common client needs, and is responsible in developing offerings that leverage Visa’s extensive capabilities, subject matter expertise, collaborate with third-party partners, price the solution appropriately, pitch the client, close the sale, and oversee delivery.
The role will collaborate with a host of internal and external partners to develop, sell, and deliver solutions. This person will articulate the value proposition to clients, customize the offerings as needed to address client feedback, close the sale, and ultimately lead the execution of the services.
This role is required to flex across various client stakeholders, to include those in digital, data sciences, marketing, CRM, payments, and fraud/risk.
Key responsibilities:
Consultative Selling
- Uncover client needs, challenges, and opportunities with respect to managed services
- Present solutions to clients that address their needs
- Quantify the value and differentiation of the solution for clients
- Identify the client decision-making stakeholders and processes
Offering Development
- Identify white space challenges and opportunities across client sets
- Develop bespoke and scalable products leveraging Visa assets and, as needed, third-party partner assets
- Identify third-party partners who can complement and supplement solution sets
- Define the value proposition and develop sales collateral, including sales presentations and “tear sheets”
- Develop product pricing strategy, ensure product profitability
Solution Delivery
- Strong project/program management skills
- Demonstrated experience delivering flawlessly
Customer Centricity
- Strong executive presence
- Speak to technical and non-technical aspects of solutions
- Be comfortable working across the spectrum of Visa clients, from institutional banking relationships to fintech startups
Industry Knowledge
- Maintain deep understanding of competitive environment for Visa solutions
- Leverage that understanding to shape solutions that differentiate Visa
Communications
- Demonstrate executive presence in leading conversations with clients
- Communicate across functional stakeholders (for varying levels and technical expertise)
- Possess strong diplomacy skills and fosters goodwill between different groups
- Coach teams
People Leadership
- Demonstrate ability to structure a team and lead high-performers to even higher performance levels
Why this is important to Visa
VCA Managed Service (VMS) is scaling rapidly across the AP region providing clients a full cycle solution for the implementation of enterprise programs and portfolio strategies. Managed Services acts as a true extension of Visa Clients’ team bringing together expertise, capabilities, resources, and scale to enhance performance and increase profitability. Managed Services engagements cover a wide variety of client strategic imperatives, from driving profitable lifecycle programmes, to implementation of new capabilities or Visa products, to building new digital customer journeys. VMS not only drives significant partnership value and strengthens Visa’s relationships with our clients, but it also enables rapid implementation of key priorities, which drive incremental revenue back to both the client as well as Visa.
