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Jobs in Philippines   »   Jobs in Taguig City   »   Finance / Banking / Insurance Job   »   Finance Services Sr. Coordinator
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Finance Services Sr. Coordinator

AECOM

AECOM company logo

This role is responsible for managing simple finance-related queries via calls, chat, and emails and should be able to manage several conversations at once, while still providing the best possible support to our customers using English language.

  • Answer finance-related queries via calls, chat, and case management tool based on standard operating procedures and methodologies.
  • Provide guidance to AECOM employees in submitting requests in the case management tool.
  • Audit assigned invoices and expense reports in compliance with policies and procedures.
  • Perform assigned processes including but not limited to preparation or reports, reconciliation of designated accounts, and managing aging within the assigned functional areas.
  • Cooperate with senior Finance team members on more complex queries or requests to obtain the resolution.
  • Communicate the final resolution to the requestor as per agreed SLA.
  • Identify areas for process improvement.
  • Escalate identified issues and concerns to the Team Lead for timely resolution.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
  • Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
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