What we expect of you, day to day:
Be an escalation point for challenging transactions, HVTs (High Value Transactions), or clients/CSM (Customer Success Manager) requests
Ensure the effective and efficient week-to-week operations of the TSS team - and that daily and weekly targets are met
Cleary communicate changes to process, procedure and client specific updates with the team
Deliver the monthly team QA and review sessions, focused on transaction reviews and HVTs
Support the TSS Team Manager in identifying insights and actions from Weekly and Monthly MI (Management Information) reporting
Support the TSS Team Manager with internal (e.g. Customer team) and external (e.g. client) meetings where needed - taking the lead where relevant
Identify and diagnose people, process, or system problems → implement a short-term fix → plan out any long-term solution, working with other stakeholders where needed
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
