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Jobs in Philippines   »   Jobs in Kuala Lumpur   »   Information Technology Job   »   IT Support
Stampede Solution Sdn Bhd picture 1 Stampede Solution Sdn Bhd picture 2

IT Support

Stampede Solution Sdn Bhd

Stampede Solution Sdn Bhd company logo

Job Description

Daily Task

  • Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
  • Keep customer informed, set and follow through commitments
  • Keep precise case documentation and case ownership
  • Timely elevate and/or escalate to next level support when the case is too complex
  • Testing & Deployment of new releases on the client side.
  • Suggest product improvements that can minimize cost of support. 

SMS

  • Monitor the SMS server and ensure the smooth running of the programme
  • Troubleshoot and resolve SMS related issued when contacted by clients
  • Maintaining software applications, operating systems and regular maintenance 

Team Work

  • Attend and contribute to team meetings in a positive manner
  • Share information with team members
  • Be comfortable in working with all stakeholders
  • Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
  • Perform other duties as required, including covering absences/leave where required

Job Requirements

  • College or University degree in Computer Science or a related discipline
  • Strong desire to learn
  • Exposure to Microsoft.NET development using C#
  • Knowledge of client/server application development, DB, MS Office products etc
  • A technical, logical thought process
  • Attention to detail is essential
  • Problem-solving skills
  • An ability to stick to strict deadlines
  • An ability to prioritise and delegate 

Perks & Benefits

  • Nearby public transport
  • Casual dress code
  • Free snacks / Happy hours
  • Regular team activities
  • Personal development opportunities

Job Location
02-08, Tower B, Vertical Business Suite, Avenue 3, Bangsar South, No. 8 Jalan Kerinchi, 59200 Kuala Lumpur, Malaysia
Click to view the location on Google maps

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