Partner Services engages with existing and future partners to make them successful on Booking.com. We want to provide our guests with the widest choice of accommodations at the best prices. We focus on partner growth in volume and business value.
The Outbound Executive will be responsible for adding support towards our Partner base from new Regional Outbound Sites. The regional sites will make partners aware of opportunities and support promotional campaigns. Within the team, we are looking for an Outbound Executive.
As an Outbound Executive, you will be responsible to proactively contact new partners or leads. You will be working in our dynamic, pleasant and international work environment. In this role you will be working in our Manila office. It is important that you are open, honest, willing to learn and have a strong natural appetite for activities and “go the extra mile”.
What you'll be doing
- Support New Partnerships (NP); from registration to open bookable.
- Proactively contact new/potential supply partners to encourage the completion of their registration.
- Perform all necessary checks to guarantee that relevant supply joins Booking.com, preventing duplicate and fraudulent partners join.
- Offer support to finish the onboarding process, instruct and educate on tools, provide information & support.
- Deliver training by phone to new partners on the use of Booking.com’s extranet and rates & availability system.
- Ad hoc activities that may reasonably be required in line with their main duties.
- Actively participate in various projects & initiatives within the team.
- Collaborate with the team and Booking.com’s teams globally to continue to improve how the operation works, eg. processes and tooling.
- Outbound activities include calling on specific opportunities e.g. availability and maintaining existing inventory.
What you'll bring
- The role requires specialized knowledge (learned on the job or from previous experience).
- Commercial awareness, drive and understanding of key performance drivers for partners on Booking.com.
- Tourism or hotel background and/or education preferred.
- Solution-oriented and results-driven
- Strong work ethic; self-directed and resourceful
- Proactive, flexible and capable of working independently as well as working in a team
- Good computer skills and quick learning of new tools and systems.
- Great telephone communication and promotional skills
- The role requires basic/ mid-level negotiation (convince others to reach agreement).
- An eye for accuracy and the ability to be detailed.
- Language: English; written and verbal
Pre-Employment Screening:
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
