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Jobs in Philippines   »   Jobs in Taguig   »   Employee Services Coordinator – French Bilingual
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Employee Services Coordinator – French Bilingual

AECOM

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Perform assigned contact center services transactions by following standard methodologies resolve HR systems related tickets.

  • Processes repetitive and similar cases (individual/bulk).
  • Escalates complex HR systems transaction teams or process leads for support.
  • Perform standard systems guidance and walkthrough as needed.
  • Update the contact center ticketing system for assigned transactions.
  • Works on BPAA transactions
  • Escalate identified issues and concerns to the Team Lead for timely resolution.
  • Maintain the SOP/DTP of current processes and incorporate documentation updates as required.
  • Perform multiple routine tasks in compliance with service level agreement, process, policies, and procedures.
  • Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
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