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Jobs in Philippines   »   Jobs in Manila   »   Human Resources Job   »   Talent Experience Specialist (Nightshift)
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Talent Experience Specialist (Nightshift)

Allegis Global Solutions

Allegis Global Solutions company logo

The Talent Experience Specialist is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and will proactively manage communication-related to essential job functions. Additionally, you will be responsible for ensuring our consultants receive superior support to all job-related questions, concerns, or issues.

The Talent Experience Specialist will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests. 

Your duties may include, but are not limited to:

  • Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
  • Introduce Consultant/Contractor Care Survey NPS Program
    • Use script for Onboarding, Check-in and Offboarding Surveys
  • Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
  • Partner with Talent Experience Team to drive service in supporting accounts.
  • Weekly call with Talent Experience Team in US to stay on top of cases, consultant issues, etc.
    • Reinforce what is working well, address what is not
  • Engage in monthly Service Touchpoints with the consultants
    • Use STP scripts
  • Directing Consultants/Contractors to Communities within Connected when receiving referrals
  • Communicate with peers by sharing “best practice” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
  • Subject matter expert in the Talent Experience Program
  • Utilizing Connected real-time to document all Consultant/Contractor communication
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