In this role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. If you are ready to take on a leadership role and drive excellence in service delivery. Manager, AP Service Deliver expected to be adaptable, results-oriented, and capable of driving improvements in service quality and delivery process, thrive in a dynamic and fast-paced environment.
Responsibilities:
- Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
- Establish and maintain strong relationships with external and internal stakeholders
- Serve as the point of contact for issues within AP processes
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
- Identify and mitigate risks that could impact service deliver, develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
- Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
- Set clear performance expectations and provide regular feedback
- Allocate and manage resources, ensure that the team is adequately trained and resourced
- Ad hoc tasks assigned from time to time
