Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!
Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!
Duties & Responsibilities:
- Assist in meeting the Company’s SLA’s set for Customer Periodic Reviews, Customer Screening, Beneficiary creation, Transaction Processing, Fraud Risk Management, and Customer or Transaction Interventions.
- Ongoing liaison between settlements, client service and compliance team to ensure completion of transactions and management of anomalies are in line with firm policy.
- Daily/weekly regulatory reporting and escalation of exceptions to management team
- Assist with the timely completion of AML-related investigations and escalations.
- Monitor responses to partner banks to ensure responses in line with bank set and internal deadlines.
- Assist with the provision of accurate information in a timely manner to internal and external stakeholders.
- Conduct testing to ensure that the Compliance Operations Team are meeting quantitative and qualitative expectations.
- Prioritise operational efficiency and process improvement across the Compliance Operations function.
- Ongoing liaison with overseas entities to ensure effective communications and continuity of actions.
- Maintain documentation, including procedures, and controls to ensure Client is in a position to comply with its Policies.
- Ongoing Data Cleaning and Maintenance
Skills & Qualifications:
- Minimum of 3 years’ experience in operations or operational compliance at a Financial Institution
- Highly organised with a deadline-driven approach to delivery of services.
- Attention to detail and ability to extract learnings for cross application.
- Experienced in the provision of accurate and timely management information and reports
- Highly adaptable in meeting the needs of internal stakeholders and partnering with same to overcome complex issues
- Excellent verbal and written communicator with strong interpersonal skills.
Work Setup:
For confirmation with the client
Work Schedule:
For confirmation with the client
Core Perks and Benefits:
HMO on your first day + Free coverage for 2 dependents on your 2nd year
Government-mandated benefits
20 Annual Leave Credits
13th-month pay
Birthday Leave
Bereavement Leave
Onsite/Hybrid employee additional benefits:
Travel Subsidy Allowance
Free staff house accommodation (for those within a certain distance)
Free Shuttle service
Free Lunch
Free Uniform
Perfect attendance bonus
Additional benefits/perks to all employees:
Onboarding training
Performance-based salary increase
Discretionary incentives based on client or individual performance
Monthly employee engagement
Birthday Gift
Weekly treats
Christmas Hamper
Anniversary Gift
Opportunity to travel
Know someone who'd be perfect for this role? Refer them to us through the link below and get rewarded via Gcash for every successful hire:
- Grad trainees, junior, entry-level, and admin positions: PHP 3,000
- Intermediate positions: PHP 5,000
- Senior and hard-to-fill positions: PHP 8,000
Send them our way, and let's win together!
Check our website to see more:
And our Facebook page if you want more:
https://www.facebook.com/TheBackRoomOP
And here's the link to our Glassdoor page, where you can see what our team members have to say about us:
https://www.glassdoor.com/Reviews/The-Back-Room-Philippines-Reviews-E3846636.htm
Get the word out!
By submitting your application, you grant us permission to retain all your application data, including Personally Identifiable Information (PII), for recruitment purposes. We will retain this information for as long as there is a legitimate business purpose or a legal requirement to do so.
