ABOUT THIS JOB
The Receptionist position is the first point of contact for all that enter the facilities. This position is responsible to provide top notch customer service, engaging positively with everyone that enters and provides responses, escalating as needed. This position will coordinate as needed with the on site Facilities team, janitorial, security, etc.
RESPONSIBILITIES
- Create pleasant entry experience for employees, customers and visitors
- Receive requests and triage with the appropriate teams (IT, Real estate, etc)
- Support onsite meeting requests, providing support for room reservations and engaging AV team as needed for equipment support
- Manage catering requests
- Coordinate security badges for associates & guests
- Monitor coffee room & office supplies, coordinating orders as needed
- Perform other administrative support duties as required by the department, office and all visitors
- Manage and coordinate postal services
- Handle all incoming phone calls in a polite manner with standard greetings and transfer to the concerned parties, and take messages if the receiver is not available to take the calls
- Screen incoming phone calls when necessary e.g. hard sell or any other no business related disturbing phone calls
