NielsenIQ is seeking a talented Post-Sales Enablement Specialist to play a key role in enabling sellers to be more efficient, stay focused on winning business and ensure a smooth customer experience upon close of contract. Reporting to the Director of Post-Sales Enablement, this role will work with cross functional teams (Sales, Marketing, Product Marketing, Product, Customer Success) to identify and manage the right mix of tools and processes to move opportunities to recognized revenue faster. An ideal candidate is a proactive, deadline driven task manager with an eye for process improvement. You are motivated by making an impact on your workplace and thrive on recognizing a challenge, implementing a solution, monitoring success and continuously thinking outside the box to optimize new or existing processes. Must be passionate about ensuring a positive customer experience and use data driven analysis to remove bottlenecks in late-stage sales cycle phases. The ideal candidate is detail oriented with excellent communication, active listening and time management skills.
Responsibilities
- Effectively manage day-to-day tasks to ensure opportunities progress to revenue as quickly as possible; including assisting with PO tracking and management, processing of orders, billing and coordinating with cross functional team members on product delivery as applicable to ensure a stellar customer experience (includes Pre-Sales, Product, Finance, Delivery and Customer Success).
- Help drive the development, automation, governance, measurement, and improvement of the order to invoice cycle; includes evaluating the integration of CRM and Finance platforms and assisting with training support
- Partner closely with major business functions across the quote to order life cycle including Product, Finance, Sales, and Legal to resolve order questions and process orders quickly without error
- Drive compliance with company policies, business rules and revenue recognition principles
- Effectively manage numerous requests concurrently and on deadline; includes managing expectations and escalating delays to leader in timely manner
- Build and utilize deal tracking and status reports with a sharp focus on details to identify bottlenecks in the sales cycle and alert sellers of at-risk opportunities to ensure teams stay on track to meet or exceed sales goals.
- Proactively identify opportunities to improve the sales process, resolve inconsistencies and give insightful feedback to cross functional stakeholders in an effort to improve efficiency across the sales cycle
- Serve as an expert on internal sales processes related to pricing, quoting, legal, ordering and delivery to guide sellers on best practices and ensure adherence
