- Understanding the customer’s goals and advising technical and non-technical stakeholders on how to achieve those goals using our technology.
- Being an expert and evangelist for the customers' platform, and in how to deploy our capabilities to maximise customer success.
- Collaborating with the Customer, Sales Team, Design and Execution Team to create the product roadmap and set release scope & objectives.
- Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.
- Clarifying, identifying, and tracking requirements and issues, removing barriers, and escalating project issues where required.
- Helping to drive and contribute towards continuous improvement across the Delivery Organisation.
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